5 days from the day of receipt; and only for unused, unworn, and unscratched watches. For a return/refund, the watch must not have been worn, altered or damaged in any way; this includes removal of bracelet links and protective stickers. Customer is responsible for the cost of insured return FedEx shipping. Once the watch is received by Aquadive and inspected, a refund execluding the actual shipping costs and a restocking fee of $50.00 will be issued.
We understand sometimes you could change your mind, so we will do our best to ensure your satisfaction. Since automatic watches are mechanical in nature there must be specific guidelines for a parts return.
Any return must be authorized in advance and an RMA (Return Material Authorization) issued or we will not accept any inbound shipments that do not have an RMA number clearly marked on the packaging. You should contact us by email at firstname.lastname@example.org to request a return, receive an RMA and specific instructions for proper shipment to us.
Returned items will be inspected within 48 hours of the return
Returns on special order watches or pre-ordered models, like special engravings or customized watches will be charged the cost of customization
All items must be returned undamaged and in the original manufacturers packaging with all wrapping and stickers in a resellable condition
No credits will be issued until the product has been received and inspected at our facility.
Any parts returned damaged or in a state which makes them not sellable will be sent back to you, no credit will be issued and the return freight will be your responsibility.
All watches are shipped by Fedex overnight insured service, orders are processed same day, watches that are in stock will ship next possible shipping date and should arrive within 2-4 business to any destination in the world. Please note that Aquadive is not responsible for delays caused through FedEx or Customs, and are not responsible for any duties or VAT/taxes you may possibly have to pay in your country. EU customers please add 20% VAT to the listed price.